Email helpdesk software

Choosing the best email help desk software for your business

Customers expect better service from businesses today than ever before. And although modern businesses have tools like Trello, Basecamp, Asana and others to help get work done efficiently, many customers prefer to use email to raise issues or request work.

Being able to effectively receive emails, collaborate to get work done, and then reply is critical to ensure that your customers receive the level of service they expect.

There are a wide range of help desk solutions in the market, but if your team already uses Trello and receives less than 100 emails a day, you should consider SendBoard for Trello to save money, time and browser tabs. Your team will love you.

We've compiled a list of help desk solutions below, including SendBoard for Trello, a new Power-Up that lets you create a help desk within Trello.

Sendboard for Trello

More than 1,000,000 teams around the world use Trello to collaborate and get work done. Rather than providing a separate help desk solution, SendBoard lets you create a help desk inside of Trello so that you can get on top of your email support using the tools and processes you're already familiar with. The SendBoard Power-Up takes incoming customer emails and creates them as cards on one of your Trello boards. Team members can then collaborate and reply, right from within Trello.

SendBoard is geared towards smaller teams who are already using Trello. If you receive hundreds of emails a day, or have hundreds of agents, check out the other options below.

LEARN MORE

Zendesk Support

Zendesk customer service and engagement products are "powerful and flexible, and scale to meet the needs of any business". They have over 125,000 customers on paid accounts, and although they have solutions for smaller businesses, they are well geared for larger companies looking for an integrated 'omni-channel' solution.

Freshdesk

Freshdesk provide "Intuitive, feature-rich, affordable customer support software". Over 150,000 businesses of all sizes use their software to Streamline customer conversations, automate repetitive work and collaborate with other teams to resolve issues faster.

Salesforce Service Cloud

Salesforce Service Cloud is a "time-saving, joy-boosting, relationship-building machine". Over 150,000 companies build deeper customer connections with Salesforce. Their focus is on helping larger companies with bigger customer service teams scale their support effectively.

Intercom

"Intercom gives you a totally customizable messaging suite to drive growth at every stage of the lifecycle". They are best known for their chat product, especially within the software-as-a-service industry. But Intercom also provide a suite of other services to help companies acquire, engage and support their customers. 30,000+ of the world’s most successful companies, big and small, trust Intercom for growth.

Zoho Desk

Zoho Desk helps you to "Put customer service at the heart of your company." They have a rich set of enterprise features, covering process management, self-service and AI assistance. There is a big focus on identifying insights to help optimise the efficiency of your customer care team.

Help Scout

Help Scout is designed to provide email and live chat with a personal touch, and deliver help content right where your customers need it. They're clearly geared towards customer-centric organisations, promoting "No tickets, no portals, it's just you and the customer, happily ever after." Help Scout have more than 9,000 businesses using their product in 140 countries.